SkyWorld Travel Group Ltd
Effective Date: 6 August 2026

Privacy Policy

SkyWorld Travel Group Ltd ("SkyWorld Travel", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or our travel services.

1. Who We Are

SkyWorld Travel Group Ltd is a UK-based travel agency providing:

• Flight bookings
• Hotel reservations
• Holiday packages
• Umrah and Hajj travel services
• Visa assistance
• Travel insurance
• Other travel-related services

2. Information We Collect

We may collect the following information:

Personal Information

• Full name
• Date of birth
• Gender
• Nationality
• Contact details (email address, telephone number, postal address)
• Emergency contact information

Booking Information

• Flight details
• Hotel reservations
• Visa information
• Travel preferences
• Frequent flyer numbers
• Special assistance requirements
• Medical information where necessary for travel arrangements

Payment Information

Payments are processed securely through our authorised payment providers. We do not store your full payment card details.

Website Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Cookies
• Pages visited
• Time spent on our website

3. How We Use Your Information

We use your information to:

• Process travel bookings
• Arrange flights, hotels and holidays
• Apply for visas where authorised
• Contact airlines and travel suppliers
• Provide customer support
• Send booking confirmations
• Process refunds
• Prevent fraud
• Meet legal obligations
• Improve our services
• Send promotional offers (only where you have agreed)

4. Legal Basis for Processing

We process personal information because:

• It is necessary to perform our contract with you.
• We have your consent.
• We have a legal obligation.
• It is in our legitimate business interests.

5. Sharing Your Information

We may share your information with:

• Airlines
• Hotels
• Tour operators
• Visa processing agencies
• Travel insurance providers
• Payment processors
• Government authorities where legally required
• Regulatory authorities

We never sell your personal information.

6. International Transfers

As part of arranging international travel, your information may be transferred outside the United Kingdom to airlines, hotels, visa authorities, and travel suppliers. Where required, appropriate safeguards will be used to protect your personal information.

7. Data Security

We use appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Theft
• Misuse
• Alteration
• Disclosure

8. Data Retention

We keep your information only for as long as necessary to:

• Complete your booking
• Meet legal obligations
• Resolve disputes
• Comply with tax and accounting requirements

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion where applicable
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent

You may also lodge a complaint with the UK Information Commissioner's Office (ICO).

10. Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance our services.

You can manage cookie preferences through your browser settings.

11. Marketing Communications

We will only send marketing emails or promotional offers if you have chosen to receive them.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Children's Privacy

Our services may involve booking travel for children under the age of 18. Personal information relating to children is collected only where necessary to provide travel services and is processed with appropriate safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

SkyWorld Travel Group Ltd

Email: info@worldwideflight.co.uk

Website: www.worldwideflight.co.uk

If you are not satisfied with our response, you may contact the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.

SkyWorld Travel Group Ltd is committed to protecting your privacy and ensuring that your personal information is handled securely, lawfully, and transparently.